21: Strategy - What NOT to say, part 2
Even more things NOT to say in hard conversations
In this strategy episode, Chris walks through 12 instinctual communication habits that almost all of us use without realizing it.
And most of the time, it’s not a big deal – but in difficult conversations, it can really make a HUGE difference. Hint – some of them will surprise you:
- Ordering
- Warning
- Moralizing
- Advising
- Using Logic
- Criticizing
- Praising
- Labeling
- Analyzing
- Reassuring
- Questioning
- Avoiding
Any on that list seems like it shouldn’t get in the way of communication?
Take a listen to today’s episode and hear why and how they actually get in the way of creating dialogue in high-stress conversations.
Want to stay in the loop? Did you know there’s a weekly newsletter that also shares specific strategies to walk through specific hard conversations?
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Questions? Comments? What did we do well? Where should we get better? Suggestions for our next roleplays?
Let us know! :)
Connect with us here:
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova
